We’re Here to Help
At Voya Supply, your satisfaction is our top priority. Whether you have questions about your order, need help with a return, or just want to learn more about our products, we’re here for you.
Before reaching out, you might find what you need in our FAQ or Return Policy pages. Still need assistance? Feel free to contact us via the form below or email us at news@voyasupply.com — we’ll do our best to get back to you within 1–2 business days.
We appreciate your support and look forward to helping you with your journey.
Not satisfied? See our return policy and how to start a return.
FAQs
Yes, we ship to over 50 countries and regions. All orders are shipped from Hong Kong or Shenzhen China.
In-stock items are shipped within 24–72 hours, excluding national holidays. You will receive tracking details once shipped.
Typically 7–15 business days.
Yes, import duties and taxes are the responsibility of the recipient. Rates vary by country (typically 0–20%+). We are not responsible for refused packages due to unpaid duties.
Yes. You may return items within 30 days of delivery for a full refund if unused and with original tags attached.
Items must be in brand new condition. Products with signs of wear will not be accepted.
Not at this time. Please return the item and place a new order.
No. Kickstarter pledges and items marked as Final Sale are not eligible for returns or exchanges.
Customers are responsible for return shipping costs. Please use a tracked service — we are not liable for lost packages.