In-stock items are shipped within 24–72 hours, excluding national holidays. You will receive tracking details once shipped.

Typically 7–15 business days.

Yes, import duties and taxes are the responsibility of the recipient. Rates vary by country (typically 0–20%+). We are not responsible for refused packages due to unpaid duties.

Yes. You may return items within 30 days of delivery for a full refund if unused and with original tags attached.

 Items must be in brand new condition. Products with signs of wear will not be accepted.

Not at this time. Please return the item and place a new order.

No. Kickstarter pledges and items marked as Final Sale are not eligible for returns or exchanges.

Customers are responsible for return shipping costs. Please use a tracked service — we are not liable for lost packages.

Yes. All items are covered by a One-Year Limited Warranty for material and workmanship defects (e.g., zippers, seams, buckles).

The warranty excludes:

• Normal wear and tear(e.g.,rip, fading, scratches)
• Cosmetic damage
• Misuse or accidental damage

Email voyasupply_official@outlook.com with your order number, purchase date, description of the issue, and photos. We will respond within 3–5 business days.

Replacements may come from our stock of open-box or gently used items, fully inspected and covered by the same One-Year Warranty.

We use platform tools to send mobile updates, but we do not share your phone number with third parties for profit. Your privacy is respected at all times.

Never. We do not sell, rent, or transfer your personal data. It’s only used to fulfill your order and support your experience.